The NSP Mountain Host
Guest expectations regarding customer service at ski areas have changed. Now more than ever, first-rate service is essential to the ski vacation experience. As a result, mountain host and "ambassador" programs have become a vital addition to ski area staff and are common at resorts across America. These groups include both paid and volunteer skiers and snowboarders who interact with guests on the hill to promote safety and provide customer service. Mountain hosts play an important role; they represent a ski resort and often set the tone for the guest experience. They also assist the ski patrol when needed.
Mountain hosts utilize a variety of characteristics that can be an extension of traditional ski patrol duties, including great communication skills, an understanding of slope safety issues, a desire to help the guest, and a love of the outdoors. The National Ski Patrol introduced its Mountain Host Program several years ago as one more tool to promote slope safety.
In winter 2014, this program was upgraded. A new first aid course, with online and hands-on portions, has been introduced, allowing hosts to better serve the public. Several other modules were added, including patient assessment, seizures, and scene safety. A CPR course is required prior to starting the Outdoor First Care course. The course fee is $25.00. The course must be registered by an OEC instructor.
NSP mountain hosts receive an array of NSP member benefits, including discounts on gear from many NSP sponsors (excluding Patagonia and Black Diamond).
For more information on the National Ski Patrol Mountain Host Program, or to get a unit or individual application, contact Cheri Overton at firstname.lastname@example.org or (303) 988-1111.